Posts Tagged Managed services

Market trends and opportunities in voice trading solutions

In a blog on 1st May 2013 Chris Argent detailed some of the challenges faced by capital market firms looking to adopt managed services for voice trading solutions. In a new research report Wavestone outlines the market trends, key drivers, supplier landscape, usage trends, innovation and opportunities in voice trading solutions. Key findings include: The number of users for these […]

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Market trends in voice trading solutions

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Operational change management: how to ensure your suppliers get it right

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Can business-led innovation be outsourced in local government?

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What ails IT outsourcing?

I still firmly believe in the philosophy of ICT outsourcing and managed service provision, but only if the operating model is fit-for-purpose, both parties (i.e. customer and supplier) benefit from the business case, and the execution of the contract is robust.

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Operational change management: how to ensure your suppliers get it right

Many organisations have operational/technical change management at the top of their list of complaints about their IT outsource and managed services contracts. Some of the issues frequently experienced include: inadequate or commercially unacceptable quotes; long lead times and significant delays and poor communication between all the involved parties. What steps should you take to ensure your suppliers provide effective change […]

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Brave but realistic Telefonica

As a flagship Spanish company (and also one of the world’s biggest telecommunications groups) Telefonica’s decision to close down its division in Spain as part of a huge global restructuring and to relocate a large tranche of people to a new London presence is an admirably brave decision. But given the weak macroeconomic conditions in Spain (cited as one of […]

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Wavestone makes clear signal of commitment to the utilities sector

Today Wavestone announced its sponsorship of the European Utility Telecom Conference (EUTC), taking place from 26 – 28 October 2011 in Madrid. The EUTC is Europe’s only event dedicated to energy and utility professionals from Europe’s gas, water and electricity utilities. Wavestone’s involvement as a gold plus sponsor is a clear sign of its focus on the utilities sector. As […]

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Route to success – has Cable & Wireless stolen a march on their PSN rivals?

The news that Buying Solutions has chosen to retain Cable & Wireless as the provider of the Government Secure Intranet (GSi) managed service, at an estimated value of £74.2m over two years (with the option of a further two-year extension) is welcome news during a difficult period for the troubled telco, but it may turn out to be much more […]

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Can business-led innovation be outsourced in local government?

Over the next five years, communication technology appears set to be one of the key drivers of innovation within local public service delivery, as local authorities seek to reduce the costs, improve productivity and enable an increasingly specialist and mobile workforce. But will wider decisions about how IT services are delivered within local authorities limit their ability to innovate? The […]

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Wavestone is one of the largest independent management consulting firms in Europe with over 25 years of valuable legacy in delivering business transformation and access to 2,500 consultants across four continents.
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