Posts Tagged Retail banking

Adoption of integrated video technologies in retail banking

The newspapers and online news channels are awash with stories of how banks are increasingly focussing on their digital banking strategies as more consumers demand access to digital channels to conduct their daily banking transactions. Over the past four years, Wavestone has been tracking the evolution of digital technologies in banking practices such as advanced ATMs, tablets and smartphones and, in […]

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Mobile banking to increase by 50% – implications for the financial services industry

In 2014 the value of UK online transactions was £5.8bn per week, of which a third (£1.7bn) were carried out using mobile technology such as smartphones and tablets, and the trend is for that to double over the next five years to £3.4bn weekly mobile transactions by 2020. The number of UK mobile banking users is currently estimated at 17.8 […]

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Video banking services in retail banking – tipping point reached?

Back in December 2011, Wavestone published its report on Video banking services in Financial Services. This report observed that the benefits from deploying video services technology had become much more transparent and that we could foresee a future in which video service technologies would handle routine and complex transactions across a wide range of high-value financial services. Over the past four […]

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Rise in spending on banking innovation – but are the key opportunities being missed?

A recent Efma study has highlighted that investment in banking innovation have increased globally in 2014 compared to 2013. According to the report 61% of banks indicated that they have an innovation strategy compared to 37% in 2009. Also 49% of banks surveyed are aiming to be innovation leaders in their markets. It will not come as a surprise that […]

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Video services in retail banking – the tipping point?

Back in December 2011, Wavestone published its report on Video Services in Financial Services. This report observed that the benefits from deploying video services technology were much more transparent than before. It also said that we could foresee a future in which video service technologies would handle routine and complex transactions across a wide range of high-value financial services. We […]

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Disruptive technology in retail banking

As more consumers turn to digital channels to conduct their daily banking transactions, the downward trend in branch activity levels is accelerating, fuelling the debate over the value of retail branch networks in a 21st century banking model. Part of the evolution has seen the growing use of Automated Teller Machines (ATMs). There are 66,134 ATMs in operation across the […]

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Video and audio services applications in retail banking

In December 2011, Wavestone published its report on video services in financial services. It concluded that benefits from deploying video services technology are now much more transparent and foresaw a future in which video service technologies would handle routine and complex transactions, across a wide range of high-value financial services providing the potential to deliver significant business benefits such as: […]

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What will an ‘electrified’ ring fence mean for banking technology?

Last year the Independent Commission on Banking (ICB), chaired by Sir John Vickers, published its long awaited report on banking reform. The ICB proposed, inter alia, a set of measures that would mean protecting certain retail banking services away from ‘riskier’ investment banking services. In recent weeks, Sir John Vickers gave oral evidence to the Parliamentary Commission on Banking Standards […]

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Detailed retail bank ring-fencing reforms to be set out in June 2012

The long awaited ‘retail bank ring-fencing’ white paper shall be revealed in the Queen’s Speech today – Wednesday 9 May 2012 – which will pave the way for the legislative agenda for the current sitting of Parliament.  The UK Treasury has reported that the white paper will be published on 14 June 2012 together with a key Mansion House address by […]

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