Posts Tagged Unified communication & collaboration

IT technology trends in the insurance sector

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Is it time to review your contact centre strategy?

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Enabling operational effectiveness and enhanced collaboration

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Consumer devices drive UC adoption for multinationals

Recent research from IDG Enterprises states that 74% of enterprise organisations are increasing their uptake of unified communications (UC) and actually accelerating the implementation of UC.  The survey included over 1,100  IT and business decision-makers from a range of industries. The biggest drivers behind this surge are the increasing use of consumer devices at work as well as the growing […]

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Is it now time for large organisations to collaborate?

Collaboration can be defined as two or more people or organisations working together to realise shared goals. In reality this is more than combining common goals as seen in co-operative ventures, but a determination to reach an identical objective. The IT industry is currently undergoing one of the most significant periods of transformation in the last 20 years. This period […]

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Collaboration and the red telephone box

For the first time in 25 years it is now possible to purchase a British icon – a red telephone box. Private buyers now have the opportunity to buy direct from BT and invest in a piece of British design history. Maybe you want to turn one into a shower or just have somewhere private to update your Facebook status […]

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Is it time to review your contact centre strategy?

Over the past few years, contact centre technology has evolved significantly, driven primarily by cost-saving requirements, effective customer engagement efforts and streamlined workforce management processes. Advances in cloud computing, virtualisation, unified communications and customer experience management have given a new outlook to the contact centre industry. Organisations need to ensure that their contact centres keep up with these emerging technologies. If […]

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Avaya and the pursuit of truly unified communications

On March 15 Avaya announced its intention to purchase video conferencing company Radvision for $230m. The agreement is an attempt by Avaya to enhance its Aura unified communications (UC) platform with the inclusion of high-definition video conferencing products and the ability to connect to Apple and Google Android mobile devices. Avaya President and CEO Kevin Kennedy said “With this acquisition […]

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Video services in financial services

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Video services in financial services

Wavestone held a webinar on 8  December 2011 titled ‘Video services in financial services: enhancing the customer experience’ which explored the opportunities for financial services providers to improve customer experience through the deployment of video technology. If financial services organisations are to effectively embrace video services to address multi-channel and customer relationship management challenges, there is a need to assess the business, social, technology […]

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Wavestone is one of the largest independent management consulting firms in Europe with over 25 years of valuable legacy in delivering business transformation and access to 2,500 consultants across four continents.
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